Refunds and Returns
Do you accept returns?
Exchanges are accepted only for damaged items.
If the USPS damages the products keep all packaging. Take detailed pictures of all packaging and file a claim with USPS. All domestic packages come with $100 USPS insurance.
International packges have a seperate insurance. Please email us for details.
We do not make exchanges for choosing incorrect sizing. Please message us before purchase if you need help finding your size.
How many days does a customer have to return the product? 14 days
Do you refund the shipping costs, or cover the cost of the return shipment?
We will send a return label for damaged products only.
Payments
Do you charge sales tax?
Birgcartel automatically collects the appropriate sales tax.
Shipping
- Shipping takes up to 4 days except when we are at a convention.
- We use USPS for shipping
- First class mail is 5-7 days.
- Prority mail is up to 4 days
- International shipping can take 1-2 months.
- Tracking will be sent automatically to email provided.
- Please email us about expedited shipping options.